What does a c.o.o. do?and our word cloud.

At the last All-Staff meeting, Brian Graff from GroundWorks asked what a C.O.O. does. I promised a blog post about this question, so here goes.

A C.O.O. (Chief Operating Officer) is responsible for the operations of the agency or business. In my case, this means that I am responsible for oversight of the three Social Enterprises (ReNew Home and Decor, Ground Works, and Kindred Kitchen), as well as our Sustainability and Community Engagement Initiatives. This means: Budget creation and management, marketing oversight and collaborating with the Directors team to develop and implement plans for the operational systems, processes, and personnel in order to increase revenue and reduce costs. I am also responsible for motivating and leading a high-performance team (that means you), partnering with the Education, Employment and Training (EE&T) team to ensure our training program is working well, reviewing grant applications and reports, approval of capital and operational expenses, external communications (to the community) and internal communications (to the staff), setting the annual action plan with the Director team, acting as a strategic partner on the Housing Hope leadership team and working closely with each HopeWorks Director to grow the agency so that we can achieve our North Star of a robust job training program.

Whew. There is a lot that goes into this job. And yet, I have so much to learn from each of you on how to do this job more effectively and gain new insights and ideas.

One of the coolest parts of the All-Staff meeting was seeing a "live" compilation of all the things that each of you find rewarding about your jobs. The largest words above represent phrases or unique words that were said multiple times. There is no doubt that the part you find most rewarding is what is making HopeWorks successful:

Change making. People. Helping. Trust. Trainees.

And we are just getting started.

Thanks for all that you are doing to make our mission come to life!

Renata Maybruck

Chief Operating Officer

P.S. Send me your thoughts or ideas directly to my email inbox at:

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